Pittsburgh Airport Hampton Inn Guest Testimonials

Exceptional Customer Service and Hospitality

"I was the planner for a church event that was held on Sunday, July 29, 2007 and I must say that I have stayed at many hotels during my lifetime. This correspondence is to let you know that Mr. Duane Rankin (General Manager), John (DOS), Christina (front desk), Ashley (reservations), and the other staff at the hotel gave us the best customer service that I have received in a very, very long time. I truly received 4 star service at the Hampton Inn at the Pittsburgh Airport.

Mr. Hamister, I felt it was my responsibility to send you a letter of thanks and appreciation for exceptional hospitality. I will definitely recommend my friends and family traveling to Pittsburgh to stay at this hotel. Also, the renovation that has been completed on the rooms is great.

I look forward to a long relationship with the Hampton Inn Hotels." - Excerpt from a letter, July 31, 2007

Group Bookings & Conferences

"Everyone was courteous and helpful and seem genuinely interested in making this event happen. Duane [the General Manager] worked out a very reasonable group rate for us and offered a comped guest room we could use as a storage and rest room facility. Now I know we had a group of 30 or so guest rooms, but I was treated like I booked the whole hotel . . . . As the days of our party approached I called Duane to ask about the dimensions of the tables so we could come up with a room layout. Within hours I was faxed the room measurements with an accompanying diagram and table dimensions. When I asked how many tables were available, Duane asked how many I needed. It seems like a minor distinction, but that one comment sums up his entire attitude. He wanted to know what we needed . . . . Not only was the service great, but the rooms were beautiful. The guest rooms were praised by all as comfortable and clean. The lobby offered us a makeshift cafeteria for two nights . . . . The staff of the [Pittsburgh Airport] Hampton Inn went out of their way to make us welcome BEFORE we talked about group size or number of reservations . . . . I speak all over the country with regards to sales and customer service in my industry. Good service and service standards are something I take pride in as a businessperson . . . I can honestly say that by treating us as guests and doing what they promised, your staff exceed our every expectation. I was chosen to write this letter on behalf of our group though I can assure you that if I wasn't writing this collective one, you would be receiving 40 letters saying the same thing." - Excerpt from a letter, July 6, 2007

"Dear Elfreda- Thank you so much for taking care of my 14 guest/7 room group. Your front desk service from Brian was excellent! Thanks again." - Excerpt from a letter, November 3, 2007